1. Cancellations & Substitutions?

Cancellations are subject to a 7 day "cooling" period where 100% Refund is available, this applies only to tickets purchased before 31st July 2021. After 7 Days the following structure will apply to cancellations:

Before 1st July 2021 - 25% Cancellation Fee applies

Between 1st-31st July 2021 - 50% Cancellation Fee applies

After 31st July 2021 - No Refunds

All cancellations must be in writing either by email or post and include full details of booking. Part-Payment Scheme cancellations are subject to the separate conditions above. Substitutions must be made like for like (I.e. adult for adult place) this must also be received in writing via email or post by the booking contact before 31st July. Substitutions may incur a £5 admin fee per ticket. Cancellations due to ill health or various “Acts of God” may be eligible for a full refund or reduced fees. Please state the circumstances along with the request for cancellation. These will be handled on a case-by-case basis and ONE Event reserves the right to subject all cancellations to the fees stated above. Suitable proof of circumstances will be required in these instances.

2. I don’t have a tent or caravan, can I hire one?

Accomodation and camping equipment is available from two of our suppliers.

Please Click the links below to be taken to the supplier websites.


Caravan Hire

3. What time can we arrive?

The earliest time to arrive is 8.00am to queue, Check in opens from 10.00am on Friday 27th August.

4. What's the Discount Deadline?

Find out more on the tickets page.

5. Terms and Conditions

For more information about ONE Event please download our Terms and Conditions here